Dispute Resolution
In accordance with and in compliance with the provisions of Law No. 144/2015, of September 8, LANAI provides the necessary information for the consumer customer to exercise their right to file a complaint with an official, third-party entity that will help them resolve the dispute in question.
Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that assist them in resolving or guiding conflicts before initiating litigation in the courts.
Generally, the procedure can be described as follows:
The consumer customer asks a third party to intervene as an intermediary between them and the supplier or service provider who is the subject of their complaint.
The intermediary may suggest a solution to their complaint, impose a solution on both parties, or bring the parties together to find a solution.
Alternative dispute resolution can take the form of "mediation," "conciliation," or "arbitration." Typically, alternative dispute resolution is less expensive, less formal, and faster than the judicial route.
Therefore, in case of a dispute, the consumer customer can resort to an Alternative Dispute Resolution Entity for consumer disputes:
Lisbon Consumer Conflict Arbitration Center http://www.centroarbitragemlisboa.pt
Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal http://www.triave.pt
CIAB – Information, Mediation and Consumer Arbitration Center (Consumer Arbitration Tribunal) http://www.ciab.pt/pt
CNIACC – National Center for Information and Arbitration of Consumer Conflicts https://www.cniacc.pt/pt/
Coimbra District Consumer Conflict Arbitration Center http://www.centrodearbitragemdecoimbra.com
Information, Mediation and Consumer Conflict Arbitration Center of Algarve http://www.consumoalgarve.pt
Consumer Information and Arbitration Center of Porto http://www.cicap.pt
Madeira Consumer Conflict Arbitration Center https://www.madeira.gov.pt/cacc
More information is available on the Consumer Portal: http://www.consumidor.pt